A superb illustration of a result vs. a metric would be resolution and reaction time. Resolution time is an important wanted result that Help helps to realize for his or her customers and in this instance, resolution time will be the lagging indicator. The relevant metric (or top indicator) is response time. Response time will be the main-edge time

By examining the metrics/final results and methods of our overheated support users compared to industry, we have discovered some astonishing and a few not much too shocking results. From a metrics/effects viewpoint, overheated Help organizations are commonly running and carrying out at better concentrations as a result of heroics and sheer grit and